How long does delivery take?

Standard orders arrive within 7–15 business days across all EU countries. Large items such as arc lamps, chandeliers and oversized wall fixtures may require up to 30 business days due to specialist packaging.

How do I track my order?

Once dispatched, you'll receive a tracking number by email. Track your delivery anytime via our Track My Order page.

What is your return policy?

We offer a 14-day return policy in accordance with EU consumer law. Contact us within 14 days of receiving your order at info@lumtli.com to initiate a return.

What payment methods do you accept?

We accept all major credit and debit cards — Visa, Mastercard, American Express — as well as PayPal.

Are your products high quality?

Every Lumtli product is carefully selected for design quality, durability and finish. All items meet EU safety standards including CE and RoHS certification.

Why is my large lamp taking longer to arrive?

Large items require specialist packaging to arrive in perfect condition. These orders may take up to 30 business days. We appreciate your patience and guarantee your lamp will arrive safely.

Still have questions?

Contact us at info@lumtli.com — we respond within 24 hours, Monday to Friday.